Security Risk Analysis and Management in Online Retailing Transactions, using Konga as a case study

Abstract

Online shopping has influenced on business of shopping in Nigeria and the rest of the World. Despite the security risk, threats and vulnerabilities customers are exposed to, Nigerians has adopted the platform for convenience purposes. This study seeks to the address customers satisfaction and security analysis while shopping specifically on Konga Online Platform. Questionnaires were sent via customers Whatsapp application and data was collected. Using Cronbach's Alpha to determine the statistical reliability of the Platform. Most customers are satisfied with the both service and security risk of the Konga Online Platform. Some of the customers remain neutral on the customer’s satisfaction and security risk of the platform. Therefore the platform is generally accepted for electronic commerce convenient.