Performance Analysis of Mobile Network Services : A Case Study on the Federal Polytechnic Bida , Nigeria

Abstract

In recent years in Nigeria, satisfactory degree of Quality of Service has not been attained by the telecom service providers. The requisite for an assurance of telecommunication services is imperative as it establishes the relationship between perceptions and expectations of service delivered by a service provider. Mobile networks need to be under continues monitoring and control in order to maintain and improve the performance of services. In this paper, we examine and evaluate the quality of service of mobile network operators within the Federal Polytechnic Bida campus. This evaluation was undertaken using some KPIs of mobile network services. These KPIs are: Call Setup Time (CST), Call Setup Failure Rate (CSFR), Call Dropped Rate (CDR) and Call Completion Rate (CCSR). For the purpose of this study Drive test was performed using the Mobile Station (MS) software package called MyMobile Coverage Pro (MMC Pro). The results of the study show that Network Accessibility and Network Retain-ability in the area being considered were below Nigerian Communication Commission (NCC) KPIs Standard for the considered metrics. It therefore, shows that the QoS rendered in the area of study for Mobile Users is not sufficient, unreliable and unsatisfactory. The paper recommended a robust optimization of its networks and constant signaling traffic evaluation among others on how to improve the QoS of Mobile Network Providers in the campus