Project Quality Management and Performance of Residential Estates in North Central Nigeria- An Empirical Study

Abstract

Project quality management factors is key to the satisfaction of building occupants and the performance of buildings while in use. This study examines project quality management factors that influence resident’s satisfaction of selected residential estates, and also determines quality cost attributes that contribute to performance of selected residential estates in North Central Nigeria. The study involved mixed research methodology with structured questionnaire as research instrument for the quantitative component. The questionnaire was administered to a sample size of 153 respondents scientifically obtained from a study population of 230 multidisciplinary personnel using Taro Yamane’s formula. Structural Equation Modeling (SEM) was used to test study hypothesis and analyze empirical data obtained for the study. The result of the study showed existence of strong significant relationship between Air Quality factors as a major influencing factor for resident’s satisfaction, and internal cost as the strongest quality cost factor that influence performance of residential estates in North Central Nigeria. The study recommends periodic conduct of quality conformity analysis, air quality evaluation at preliminary project appraisal and pre-design stages, and the setting-up of miscellaneous cost system for proper cost management and control of residential estates.