Information Resources Availability and Accessibility on User Satisfaction: Case Study of Federal University of Technology, Minna Library

Abstract

This study seeks to find out the role of information resources availability and accessibility on user satisfaction, it is limited to the Federal University of Technology Minna with undergraduate students as the target respondents. The study was anchored by five objectives which are, to find out if users are satisfied with the resources of the library; to identify available information resource in FUTMinna library; to find out if the resources are current, relevant and adequate; to find out if available information resources are accessible to users; to identify any challenges faced by users when accessing available information resources.The survey research design was adopted and questionnaire was used as instrument for data collection. A sampling fraction of 2.2% was used to select 376 undergraduates from the total population (19,090) using simple random sampling technique, two hypotheses were tested at 0.05 level of significance and data was presented in frequency, Tables and percentages. The hypotheses were analysed using T-test method. The research finding reveals low level of user satisfaction, inadequacy and poor currency of available information resources, absence of current awareness services, printing and photocopying services as well as poor and non-functional information retrieval tools. The study concluded that, no library can be self-sufficient in satisfying users’ needs also, the poor currency and inadequacy of available information resources has directly or indirectly led to poor user satisfaction.The study recommended that current and adequate information resources should be acquired to increase the level of user satisfaction which has been found to be poor, also, the librarians should use their knowledge of organisation of knowledge one and two, reference and bibliography, and media librarianship to provide access to effective information retrieval tools and audio-visual materials to help facilitate interactive learning.