KNOWLEDGE MANAGEMENT STRATEGIES AND SUSTAINABILITY OF COMMERCIAL BANKS IN MINNA

Abstract

The shift from the industry-based economy to the knowledge-based economy has placed an importance on knowledge management for organizational sustainability. Hence, this study explores the relationship between knowledge management strategies and sustainability of commercial banks. The study is based on the Hansen, Nohria and Tierny knowledge management model. Two research questions were addressed at 5% significant level. The survey research design was adopted with a structured questionnaire for data collection. The sampling frame contains the eighteen commercial banks with four-hundred and five staff in Minna metropolis. Random sampling method was adopted to select a sample size of 201 respondents. Descriptive and inferential statistics were employed for data analysis. The results reveal that a statistical significant relationship exists between the two strategies and sustainability, codification being dominant while personification is secondary. It is recommended that commercial banks in Minna metropolis should put in place facilities for IT and train all their staff for usage.