EFFECT OF STRUCTURAL SOCIAL CAPITAL ON EMPLOYEE’S PERFORMANCE OF HOSPITALITY INDUSTRY IN MINNA METROPOLIS, NIGER STATE, NIGERIA

Abstract

The study investigates the effect of structural social capital on employees’ performance of hospitality industry in Minna Metropolis, Niger State. Quantitative researched design was adopted with a structured questionnaire for data collection. The study focuses on eighteen (18) Three- star hotels registered with Niger State Association of hotels in Minna Metropolis, Niger State. The sampling techniques for this study were conducted in two phases. In the first phase, purposive sampling technique was employed while census - based method was utilized in the second phase. Two key employees providing the administrative services (Manager and Receptionist) were surveyed for this study.36 questionnaires were administered to respondents of three - star hotels, only 34 questionnaires were returned and used for the analysis of this study. Descriptive and inferential statistical were employed for data analysis. The result showed R2 of 46.3%. The regression result revealed that network ties have positive and significant effect on employee’s performance of hotel in the study area, while network configuration has a positive and insignificant effect on employee’s performance of hotel in the study area. It is recommended that management of hotels should imbibe the culture of structural social capital as catalyst that influence employees’ behaviour to achieved sustained performance. Government should ensure strict compliance of structural social capital dimensions in developing local content policies by institutional body as well as explore social relationship as critical tool for business success.