IMPACT OF PROJECT QUALITY MANAGEMENT ON THE PERFORMANCE OF RESIDENTIAL ESTATES IN NORTH-CENTRAL NIGERIA

Abstract

Great expense of time, money and resources, both human and material, are wasted each year because of inefficient quality management procedures. This has led to poor quality output which is evidenced most times by late delivery of projects to clients, cost overrun of project, poor workmanship. This study examines the role of project quality management on the performance of residential buildings in North-Central Nigeria. It examines factors that influences resident’s satisfaction of selected residential estates; determine quality cost that contributes to performance of residential estates; examine quality management practices of selected residential estate and develop a quality management model for sustainable performance of residential estates in North-Central Nigeria. Quantitative data was collected from building professionals from Real Estate Development Association of Nigeria and occupants of selected estates at selected study areas in North-Central Nigeria. Data collected were subjected to statistical analysis using SPSS 23.0. Structural Equation Modeling (SEM) was used to test the hypotheses in this study. The results show coefficient of determination (R Square) of 0.944, 0.93, 0.982 and 0.846 for sustainable performance, quality cost, quality management practice and sustainable quality management model latent variables respectively for residential estates in North-Central Nigeria, viz: This means that sustainable performance of residential estates in North-Central Nigeria moderately explain 94.4% effect on all variables. Quality cost together explains 93.12% effect of all variables. Quality management practices explains 93.1% variance effect, while Sustainable quality management model factor explains 84.6% variance effect. The study recommends proper quality conformity analysis should be periodically carried out for sustainable performance of residential estates.