ASSESSMENT OF USERS’ SATISFACTION WITH HOSTEL ACCOMMODATION IN TERTIARY INSTITUTIONS IN MINNA, NIGERIA

Abstract

This study assesses the users’ satisfaction with hostel facilities within tertiary institutions in Minna. Housing satisfaction has been a general debate as it affect the wellbeing and productivity of man, which also a reflection on the wellbeing of students. The study is carried out using questionnaires administered to the users of the facilities within the two institutions identified in the case study (Federal University of Technology Minna and College of Education Minna), where census sampling was used and questionnaires administered to 785 based on numbers of hostel rooms available across the selected tertiary institutions and total number of 560 questionnaires were returned. The study firstly carried out cronbach alpha test to check reliability of the responses from the respondents, also the study check whether there is relationship between the condition of hostel components and satisfaction using Pearson Chi square test and linear by linear association, and the result revealed that there is high level of internal consistency among the responses. The result indicated that average quality index of building components at 0.627 (62.7%), 0.672 (67.2%) and 0.663(66.3%) equivalents to fair condition of all building components for Bosso, Gidan Kwano and College of education respectively. The hostel facilities were sub-divided into physical features, social amenities and management services. For physical features, the overall satisfactory index showed that the users were satisfied with physical features at average satisfactory index of 0.672(67.2), 0.68(68%) and 0.687(68.7%) for Bosso, Gidan kwano and college of education respectively. While the social amenities reveals that the overall satisfactory index showed that the users were fairly satisfied with social amenities in Bosso and Gidan Kwano at average satisfactory index of 0.573(57.3%) and 0.619(61.9% respectively. while the average overall performance of facilities in college of education at 0.465(46.5%) is found unsatisfactory . Lastly, the management services, the overall satisfactory index showed that the users were fairly satisfied with management services at average satisfactory index at 0.621(62.1%), 0.613(61.3%) and 0.617(61.7%) for Bosso, Gidan Kwano and College of education respectively. This result revealed that users of the hostels were fairly satisfied with functional performance of hostel facilities. And the result revealed that there is significant relationships as the p-value (Asymp. Sig) at 0.000 for both Pearson chi-square and linear by linear association is less than 0.05 level of significance. It therefore indicates that the hostel facilities condition is related to level of satisfaction to be derived from the accommodation. It is believe that the study will help developer and authority in decision that has to do with hostels facilities. The study therefore recommends that there should be regular maintenance of hostel facilities so as to improve the users’ satisfaction in the tertiary institutions.