i AN ASSESSMENT OF THE SATISFACTION OF COMMUTER WITH MOTOR PARKS FACILITIES IN MINNA

Abstract

Motor Parks are public space which enable passenger connections to vehicles, dismemberment and consolidation of cargoes. The Influence required in public motor parks should be sufficient to provide passengers and cargoes handling with ease. This study seeks to determine the satisfaction of commuters with motor parks facilities in Minna. The objectives among others are to assess the various facilities available in the parks and the important attach to the facilities, evaluate the condition of the existing facilities within motor parks in Minna, assess the quality of service provided by the existing facilities etc. using a total of 400 copies of a questionnaire for the survey out of which 280 valid questionnaire were analyze by the author using descriptive statistic and the hypothesis were tested using correlation analysis. However, the outcomes of the study reveals among others that clean seat with mean of (M=4.1321), cleanliness of waiting area, (M=3.4679), refreshment area or clean shops (M=3.3679), parking environment free of littering and dirty (M=3.6107), toilet that is clean with enough water and maintained (4.3107) and park environment spacious (M=3.6321) are extremely poorly serviced while terminal office looking good and clean (M=3.1786), waiting area or shelter (M=3.2000) and parking spaces demarcated with marks (M=3.6179) are poorly service while refreshment area that offer varieties of food (M=3.9321), information board readily updated (M=3.1000), information board place in a way easily readable (M=3.1571) are fairly poorly serviced. Therefore, the author recommended among others that the Motor Parks Management should build a relationship with the toilets owners to ensure that the toilets are clean on a regular basis. Park Authorities should also educate the toilets owners, the reason why the toilets needs to be sanitized daily.