A Survey of ATM Security Implementation within the Nigerian Banking Environment

Abstract

This research work reviews the current practices in Nigeria’s customer banking services with an empirical investigation into ATM fraud as well as a physical and technical implementation of security. The survey was conducted using questionnaire as the research instrument. Four hundred 400 questionnaires were distributed among Entrepreneurs, Civil servants and Students from four states of the federation namely Lagos, Abuja, Kaduna and Jos. Three hundred and twenty seven (327) were retrieved successfully while three hundred and three (303) were properly responded. The data collected was analyzed using Chi-Square test and one way ANOVA. The results obtained shows there is no statistically significant difference in the perception of entrepreneurs, civil servants and students on the positive impact of ATM on banking. The perceptions of the three variables on security challenges of ATM services are equal. It was concluded in the research that the current security implementation does not proffer the adequate security necessary to secure electronic transactions, customers’ information and funds.