INFLUENCE OF STAFF ATTITUDE AND INFORMATION FLOW SYSTEMS ON HEALTH MANAGEMENT SYSTEM IN GENERAL HOSPITALS IN NIGER STATE

Abstract

The general aim and objectives of the study is to establish the influence of staff attitudes and information flow systems in Health Management System in general hospital in Niger State, the gap, staff attitudes has produced, challenges encountered and a way forward in general hospitals in Niger State. Descriptive survey design was used and a self-administered questionnaire for data collection. The population of the study comprised of both the hospital staff and patients which were 1045 and 2209 respectively. Using Kerjgie and Morgan table, 278 and 327 was sufficient for the study. A total of 605 copies of the instrument were distributed, but 383 were retrieved. It is discovered that (45.5%) of the staff agreed to the mode of information transmission is by verbal direction to places of treatment, and (49.7 %) making announcements while in the vicinity. In addition, the level of information flow appears to be very weak in general hospitals in Niger State with (7.9%), Positive staff attitude can enhance services rendered, is revealed with (53.7%), staff preferred profession stimulate high exhibition of behavior which revealed that (55.1%) are practicing by will, while inadequate information to be communicated increase patients’ ill status with (43.7%). The use of radio and television jingles will reduce communication gap to patients, Announcement in each outlet or passage to notify /make awareness to patients of their whereabouts in the hospital will help in sensitizing the patient, The use of electronic computers to receive and send information from any unit of the hospital regarding a patient during visit, help reduce the long stay/ traffic at the various sections in the hospital. The management of the general hospitals in Niger State should provide medical personnel with wide knowledge of ICT, for adequate use and effective service delivery.