Evaluation of Mobile Banking Services Usage in Minna, Niger State

Abstract

Abstract—This paper evaluates mobile banking services by investigating how mobile banking users dispose their Point of Sales (PoS) and Automated Teller Machine (ATM) receipts, if they change the password to their mobile banking platform or they do not change it. Data was collected through the use of questionnaires and interviewing bank staff. A total of 287 data were collected and analyzed using Statistical Package for Social Science (SPSS) software for Statistical analysis. The results of the analysis were presented using Descriptive Statistical Analysis. The result of investigation showed that total of 84.6% respondents do not properly dispose their ATM receipts, total of 69.6% of them do not properly dispose their PoS receipts,72.2% of them have almost been scammed or duped by providing their Bank Verification Number (BVN) and ATM details. It was also found that 48.3% of them use default passwords to their mobile banking platform, 61.2% do not change their passwords. Further investigations showed that total of 95.1% of the respondents thinks BVN should be kept secret, 91.6% of them are of the view that BVN should be treated the way passwords are treated and total of 77.7% of them thinks ATM card should be treated as passwords. The research also discover a strong relationship between those who disposed off their ATM and PoS receipt indiscriminately and chances of been duped