Websites Usability: A Comparison of Three University Websites

Abstract

Usability testing is a means of measuring how well people can use some human-made object such as a web page, a computer interface, a document, or a device. This study was carried out to perform usability study on three universities websites in order to know the ease with which users can obtain information on them. The websites tested are futy.edu.ng, futa.edu.ng and futonigeria.net. Twenty-two users from a university volunteered to participate in the study. The participants were given five tasks to perform on the three web sites under a close observation of observer to determine their efficiency, effectiveness and satisfaction with the web sites. Questionnaires were also used to get the users’ demographic data, users’ satisfaction, overall performance and recommendation on the web sites. The results indicate that futa.edu.ng performed best in terms of users’ effectiveness and efficiency with the sites.