Application of Information Technology in Knowledge Management: A Global Perspective
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Date
2021-12
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Publisher
Ambrose Alli University, Ekpoma, Nigeria.
Abstract
This paper reviewed the application of Information Technology (IT) in knowledge Management: A global perspective. Information Technology (IT) has become a potent force in transforming social, economic, and political life globally. Without its incorporation into the information age, there is little chance for countries or regions to develop. Knowledge is considered a valuable asset to organizations. Effective knowledge management is an increasing important source of competitive advantage and a key to success of contemporary organizations, bolstering the collective expertise of its employees and partners. This paper establishes the role of IT in sharing, transferring and storing of information. Knowledge is very important especially for document management, storage, search and knowledge sharing to improve organizational effectiveness. Knowledge management without IT is useless for competitive ends. The paper also listed the three (3) categories of knowledge management technology such as groupware software, work flow system and content management system. The paper highlighted the characteristics of knowledge which include; knowledge is personal, knowledge is highly experiential, procedural and propositional. The paper gave the role of IT in knowledge management and information technology tools. The paper gave the implication of the role of IT in knowledge management that before developing an IT strategy, firms must develop a knowledge strategy to provide the basis for the IT strategy, not the other way round. Conclusions and recommendations were also provided
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Keywords
Information Technology, Knowledge, Knowledge Management, KM Infrastructures and IT competency