Information Service Delivery in University Libraries: The Role of Cloud Computing Applications

Abstract

The advent of cloud computing has revolutionised information service delivery in university libraries thereby offering unprecedented scalability, flexibility, and cost-effectiveness. This paper explores the concept of and types of information services delivery in university libraries, the concept of cloud computing applications, and cloud computing service models such as software-as-a-service (SaaS), platform-as-a-service (PaaS), and infrastructure-as-a-service (IaaS) models. In addition, its benefits such as scalability and cost efficiency, data management and preservation, collaborative tools and resource sharing, as well as digital preservation and archiving, were highlighted. By analyzing existing literature and empirical studies, the research identified significant benefits, including reduced financial wastage on IT investments and improved user experiences. However, challenges such as security, privacy, and limited accessibility remain prevalent. This study aims to bridge the knowledge gap regarding the integration of cloud computing in university libraries, where traditional practices often hinder effective information service delivery. The findings underscore the necessity for strategic implementation of cloud technologies to optimize resource utilisation and enhance user satisfaction. Ultimately, this paper contributes to the ongoing discourse on technological integration in academic libraries by providing insights that can inform future research and development initiatives.