EFFECTS OF SERVICE CHARGE ADMINISTRATION AND MANAGEMENT IN SELECTED MULTI-TENANATED COMMERCIAL BUILDINGS IN PHASE ONE, ABUJA.

Abstract

This paper assessed effects of service charge administration and management in selected multitenanted commercial buildings in phase one Abuja. The study was guided by these objectives which were investigating issues and challenges involved in the administration and management and assessing the occupant level of satisfaction. Data were collected by self-administered questionnaire and interview from eight (8) respondents from managers and 254 from tenant’s perspective respectively. Data was analyzed and presented using percentages, frequencies, relative satisfaction index and tables. Findings revealed that lack of transparency, lack of efficiency; improper accounting and poor facilities are the issues encountered. Howeve, the relative satisfaction index computed to show the satisfaction level of the occupants ranked Plumbing services 1st with relative satisfaction index of 0.7772, Cleaning of common services 2nd with relative satisfaction index of 0.718, refuse disposal 3rd with RSI with 0.653 while transformer maintenance has relative satisfaction index of 0 and ranked 13th. A number of guidelines should be taken in order to address the problems identified above which include Improved communication between manager and occupiers, clear disclosure of the basis for apportioning service charge costs between tenants among others.