Browsing by Author "Mohammed Bala Banki"

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    Geographical Information System (GIS) Based Analysis of Urban Trip Distribution Forecast of Bida Town
    (Lapai International Journal of Management and Social Sciences (LIJOMASS), 2010) Musa, Haruna D.; Mohammed Bala Banki
    The purpose of this research was to study the urban home trips distribution using the Geographic Information System (GIS) tool based on the mobility surveys conducted in Bida town in 2007. The pattern of trip distribution is a basic tool necessary for planning formation and implementation in the transportation system. The problem of transportation within a township can only be resolved when proper and effective information on transportation is available. Bida township will contribute immensely to the scarce knowledge if a base is available for transportation planning. A mobility survey was conducted with a structured questionnaire designed and administered at various defined destinations; questionnaires were collected in trip count, generation and attraction at each zone. The town is divided into four zones: Zone 1 (include the institutional areas consist of Federal Polytechnic and College of Administration and Business study(CABS), Zone 2 (include the Wadata/Local Government Area; the administrative area of Bida town), Zone 3 (Federal Medical Centre/School of Nurse Area; the zone consists of public institutions). The trip production and the relative attractiveness for days (Monday and Friday; the hours)in December 2009 are generated. The inter-zonal travel times were calculated using the gravity model. The research revealed that landuse is a determinant factor; there exists a high level of attractiveness in Eso FMC/School of Nursing and Bida Poly/Cabs, respectively. With Esso haven thee the highest level of attraction of 332.51(50.34%), being a commercial landuses, followed by institutions.
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    Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township
    (Journal of Quality Assurance in Hospitality & Tourism.Routledge Taylor & Fracis Group, 2016) Mohammed Bala Banki; Hairul Nizam Bin Ismail; Musa, Haruna Danladi; Musa Dalil
    The hotel industry in Minna, Nigeria has experienced tremendous growth in numbers in recent times. Despite this growth, nothing seems to be known about the quality of services provided to customers by these hotels from the customers’ viewpoint. Thus, this study investigates the relationships between service quality, perceived value, customer satisfaction and behavioral intention in the hotel industry in the town of Minna, Nigeria. A structural equation modeling (SEM) approach was applied to test the proposed conceptual framework using data collected from 263 customers in eight 4-star hotels. The descriptive statistics result indicates that fairly appreciable quality services are rendered by the hotels and the structural model suggests that perceived value has a significant impact on the relationship between customer satisfaction and behavioral intention. The findings of this study provide implications for the operators of hotels in Minna to continue to improve services rendered so as to enhance customers’ satisfaction in order to gain their loyalty.